Last updated: 12 January 2026
EzyGuest (“EzyGuest”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store personal information when you access or use the EzyGuest platform and services (“Services”).
This Privacy Policy is intended to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who This Policy Applies To
This Privacy Policy applies to: – hosts who create an account with EzyGuest; – visitors to our website; – individuals whose personal information is included in content uploaded by hosts (such as guests), to the extent applicable.
2. What Personal Information We Collect
We may collect the following types of personal information:
2.1 Information You Provide
- name, email address, phone number;
- billing and payment information (processed via third-party payment providers);
- account login details;
- property-related information entered into guest guides;
- communications with us (support requests, feedback).
2.2 Information About Guests (Provided by Hosts)
Hosts may upload limited guest-related information (such as names or stay instructions). Hosts are responsible for ensuring they have the right and consent to provide this information.
2.3 Automatically Collected Information
- IP address;
- device and browser type;
- usage data and interaction logs;
- cookies and similar technologies.
3. How We Collect Personal Information
We collect personal information: – directly from you when you create an account or use the Services; – when you contact us; – automatically through cookies, analytics tools, and log files; – via third-party services you connect to EzyGuest.
4. How We Use Personal Information
We use personal information to: – provide, operate, and improve the Services; – create and manage user accounts; – process payments and subscriptions; – communicate with you about your account, updates, or support requests; – maintain platform security and prevent misuse; – comply with legal obligations.
5. Disclosure of Personal Information
We may disclose personal information to: – service providers (e.g. hosting, analytics, customer support, payment processors); – professional advisers (legal, accounting); – regulators or authorities where required by law; – third-party integrations you choose to use.
We do not sell personal information.
6. Overseas Disclosure
Some service providers may store or process personal information outside Australia (including the United States or other jurisdictions). We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy laws.
7. Cookies and Analytics
We use cookies and similar technologies to: – operate and secure the platform; – analyse usage and performance; – improve user experience.
You can disable cookies through your browser settings, but this may affect functionality.
8. Data Security
We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
When no longer required, information is securely deleted or anonymised.
10. Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us using the details below. We may need to verify your identity before responding.
11. Marketing Communications
We may send service-related communications and, where permitted, marketing communications. You may opt out of marketing messages at any time using the unsubscribe link or by contacting us.
12. Children’s Privacy
The Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website and will apply from the stated effective date.
14. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Contact Us
For questions, requests, or complaints regarding privacy, contact us at:
EzyGuest
Email: contact@ezyguest.com
By using the Services, you acknowledge that you have read and understood this Privacy Policy.