Standardise guest communication. Reduce support workload. Improve review outcomes across every property you manage.
EzyGuest is an AI-powered digital guestbook platform designed for short-term rental property managers who need consistency, efficiency, and a better guest experience across growing portfolios.
Managing guest communication at scale has its challenges
As your property portfolio grows, so do the challenges of communication. This is particularly important during high-occupancy periods where you are most likely stretched with the complexities of back-to-back turnarounds. Does this sound familiar?
- Guests asking the same questions repeatedly
- Properties under management have different standards of information available in different formats. This presents a challenge for support staff in handling guest queries.
- Outdated printed or PDF guestbooks, or none at all
- Time-consuming manual updates. Don’t underestimate the time it takes to prepare a useful and relevant guest manual, let alone the time it takes to keep it up to date.
- Variable cleaning and setup standards. Including the added complexity of different cleaning teams and cleaners who may not be familiar with every property.
- Review scores impacted by avoidable issues
The Solution
One platform. Every property. Consistent experience
EzyGuest gives property managers a centralized, scalable way to deliver clear, professional, and always-up-to-date information to guests without increasing admin overhead.
Each property gets:
- An online digital guestbook, accessible by web link or onsite QR code. All guests in the party have access, not just the one who books.
- Property-specific details and instructions, Frequently Asked Questions (FAQs), important safety information.
- Local recommendations (restaurants, attractions, essential services) relevant to the immediate location rather than a generic area
- A direct booking link – guests can rebook during their stay using either the listing link or a link to your own booking site
- Easy updates. Add to the FAQ as soon as you get a new question. No reprinting or resending PDFs.
Benefits for Multi-Property STR Managers
- Reduce guest enquiries
Answer common questions before guests need contact your team. Update the FAQ as you go to continuously improve the platform over time. - Standardize the guest experience
Ensure every guest across your property portfolio receives the same standard of high-quality information, regardless of property or location. - Save time and reduce administration
Update information and deploy across your portfolio easily. - Improve review outcomes
Many less-than-perfect reviews can be resolved through clear communication. - Add value to your management offering
Position EzyGuest as part of your premium service to your property owners. Consider our ‘White Label’ offering to present the platform to guests with your own branding.
Built-in Cleaning and Property Setup Checklists
With different cleaning teams on point, it’s often difficult to achieve consistency across each property. Cleaners are pressed for time and may not have been to a property before, so it’s understandable that they miss important details such as placement of furniture and accessories. That’s why we included a photo-based Cleaning and Property Setup checklist, designed to ensure operational consistency.
Using the same QR code that is displayed on-site at the property, cleaning teams can use a secure PIN to see a quick reference for the setup of every room:
- View room-by-room setup instructions
- View setup photos for quick reference on the correct presentation and layout
- Follow consistent standards across all properties
- Reduce errors, missed items and rework
This is perfect for managers who need to coordinate multiple cleaning teams across many properties. If you need to outsource cleaning during busy periods, this is a great way to ensure consistency with your regular cleaning team.
Working With Your Business Model
There are many ways that we can work with your portfolio of properties. For example you can roll it out to your properties as part of your value-added management service, or you can pass the cost directly to individual property owners. We can work with you to offer it to your properties as a ‘White Label’ offering with your own branding.
See how EzyGuest works for property managers
If you manage 10 or more short-term-rental properties, we would love to show you how EzyGuest can support your team, your property owners, and your guests. If you would like to learn more, contact us for a quick demo of the platform and discussion about how it can be tailored to work with your business model. Fill in the form below and we will be in touch in the next few days, or alternatively jump straight into the app and try it out with a 7-day free trial.
